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09 février 2021
​@  recrutement@caavd.ca
CUSTOMER SERVICE AGENT
Full time – permanent position (35 hours per week)
RESPONSABILITY 
The incumbent is the client's first point of contact within the organization. It welcomes visitors and coordinates activities such as call transfer, mail sorting, coupon distribution, etc. In addition to informing clients about services, it provides general information about the organization or refers people to the appropriate person or service to answer their questions.
 
 
YOUR BIG CHALLENGES 
  • Provide quality customer service by greeting visitors as soon as they arrive at our premises.
  • Know all the services offered by VDNFC, provide basic and-or specific information, and refer customers to the appropriate service.
  • Reply, filter, and transfer incoming calls or e-mails.
  • Prepare arrivals and check departures form hotel service.
  • Make arrangements for hotel guests.
  • Act as a resource person for the use of hotel booking software.
  • Ensure that vehicle keys are returned and kept under lock.
 
 
REQUIREMENTS
 
Your profile 
  • Holding a professionnal degree in secretarial work, sales consulting or equivalence, combined with 6-month to 1 year work experience in a similar field.
  • Have work experience and-or knowledge related to reality of First Nations communities.
  • Hold intermediate computer skills.
  • Good knowledge of French and English to be able to read elaborate documents, write short texts, revise spelling, and maintain a structured conversation. 
 
Your skills
  •  Diplomacy and honesty.
  •  Customer service Aptitude.
  •  Crisis stress management.
  •  Excellent sense of organization.
  •  Sense of Responsibility.
  •  Autonomy and initiative.
  •  Reliability.
 
OUR BENEFITS
  •  Hourly rate from $17.90 to $22.73, depending on experience.
  •  Flexible schedule and summer schedule.
  •  Work-family balance valued.
  •  Group insurance.
  •  Paid sick leave and personal leave.
 
OTHERS
  •  Workplace : Val-d’Or Native Friendship Centre.
  •  Daytime schedule.
  •  Start date : As soon as possible.
 
You are interested in this challenge? Interested candidates are invited to submit their application before February 14th 2021, at the following address:
 
Val-d’Or Native Friendship Centre
Human Resources Services
Email address : recrutement@caavd.ca
Website : www.caavd.ca
 
We encourage First Nations applications. We thank you for your interest in our organization. Please note than only candidates selected for interview will be contacted.
Le Centre amitié autochtone est un carrefour de services urbains, un milieu de vie et un ancrage culturel pour les Premiers Peuples, favorisant la cohabitation harmonieuse dans son milieu. Si tu recherches un endroit motivant, qui met en valeur la culture autochtone et une cause autour de laquelle te mobiliser, tu vas adorer travailler avec nos équipes. Le Centre a comme grande quête le Mino Pimatisi8in qui désigne l’état d’un mieux-être global, harmonieux et équilibré et, plus largement, la qualité de vie de la population autochtone. 
 
Odena est un espace de mobilisation pour les membres de la communauté autochtone engagés dans une démarche d’action et de réalisation individuelle ou collective. Joignez-vous à une équipe engagée et participez à cet audacieux projet collectif.
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